Last updated: February 2026

1. General Information

These Terms and Conditions govern the use of the website www.ciaooopizzeria.be and the services offered by:

Ciaooo Pizzeria SPRL 199A Avenue du Diamant, 1030 Schaerbeek, Belgium 📞 +32 2 310 06 20 ✉️ info@ciaooopizzeria.be VAT: BE0669671271

By accessing and using this website, you agree to be bound by these Terms and Conditions. If you do not agree, please do not use our website.

2. Use of the Website

You agree to use this website only for lawful purposes and in a manner that does not infringe the rights of others. You must not:

• Use the website in any way that violates applicable Belgian or international laws
• Attempt to gain unauthorized access to any part of the website
• Transmit any harmful, offensive, or disruptive content
• Use automated tools to scrape or extract data from the website

3. Online Orders

Orders placed through our website are subject to the following conditions:

• All prices are displayed in euros (€) and include VAT
• A 10% discount applies to all takeaway orders placed online
• Orders are confirmed upon receipt of payment
• Ciaooo Pizzeria reserves the right to refuse or cancel any order in case of pricing errors, unavailability of ingredients, or suspicion of fraudulent activity
• For delivery, orders are processed through Uber Eats, which operates under its own terms and conditions

4. Table Reservations

Reservations can be made through the booking system available on our website. Please note:

• Reservations are subject to availability
• We kindly ask you to notify us as soon as possible in case of cancellation or change
• Ciaooo Pizzeria reserves the right to release a reserved table if the party has not arrived within 15 minutes of the booked time without prior notice

5. Catering Services

Requests for catering services are submitted via the contact form on our website. The following conditions apply:

• A catering request is not confirmed until you receive a written confirmation from our team
• Specific terms regarding pricing, deposit, cancellation, and logistics will be agreed upon individually for each event
• Ciaooo Pizzeria reserves the right to decline a catering request based on availability or feasibility

6. Prices and Promotions

• All prices displayed on the website are in euros (€) and include Belgian VAT
• Promotions (such as Wednesday deals and weekend menus) are valid for the period indicated and cannot be combined unless stated otherwise
• Ciaooo Pizzeria reserves the right to modify prices and promotions at any time without prior notice

7. Intellectual Property

All content on this website — including but not limited to texts, images, logos, graphics, and layout — is the exclusive property of Ciaooo Pizzeria SPRL and is protected under Belgian and international copyright law.

Any reproduction, distribution, modification, or use of this content without prior written permission is strictly prohibited.

8. Limitation of Liability

Ciaooo Pizzeria makes every effort to ensure the accuracy and availability of the information on this website. However, we cannot be held liable for:

• Any errors or omissions in the content
• Any interruption or unavailability of the website
• Any damages resulting from the use of, or inability to use, the website
• The content or practices of third-party platforms such as Uber Eats, Facebook, Instagram, or TikTok

9. Third-Party Links and Platforms

Our website may contain links to third-party platforms (Uber Eats, Facebook, Instagram, TikTok). These platforms operate under their own terms and conditions and privacy policies. Ciaooo Pizzeria is not responsible for their content or practices.

10. Allergens and Dietary Information

Ciaooo Pizzeria takes allergen information seriously. However:

• Our kitchen handles ingredients that may contain the 14 major allergens as defined by EU Regulation No 1169/2011
• Cross-contamination cannot be fully excluded
• If you have a food allergy or intolerance, please inform our staff before placing your order
• Ciaooo Pizzeria cannot be held liable for allergic reactions resulting from a failure to disclose dietary requirements

11. Governing Law and Jurisdiction

These Terms and Conditions are governed by Belgian law. Any dispute arising from the use of this website or our services shall be subject to the exclusive jurisdiction of the courts of Brussels.

12. Changes to These Terms

Ciaooo Pizzeria reserves the right to update these Terms and Conditions at any time. The most recent version will always be published on this page. Continued use of the website after any changes constitutes acceptance of the updated terms.

13. Contact

For any questions regarding these Terms and Conditions, please contact us:

Ciaooo Pizzeria SPRL 199A Avenue du Diamant, 1030 Schaerbeek ✉️ info@ciaooopizzeria.be 📞 +32 2 310 06 20