Last updated: February 2026

1. Identity of the Data Controller

Ciaooo Pizzeria SPRL 199A Avenue du Diamant, 1030 Schaerbeek, Belgium
📞 +32 2 310 06 20
✉️ info@ciaooopizzeria.be
VAT: BE0669671271

2. What Personal Data We Collect

When you use our website or contact us, we may collect the following personal data:

• Identity data: first name, last name
• Contact data: email address, phone number
• Professional data: company name, address
• Event data: type of event, number of guests, date
• Communication preferences: WhatsApp contact preference
• Technical data: IP address, browser type, cookies (see Cookie Policy below)

3. Why We Collect Your Data

We collect and process your personal data for the following purposes:

• To respond to your catering requests and enquiries
• To process table reservations and online orders
• To send you information related to your request
• To improve our website and services
• To comply with our legal obligations

The legal basis for processing is your consent (Art. 6(1)(a) GDPR) and the performance of a contract (Art. 6(1)(b) GDPR).

4. Who Has Access to Your Data

Your personal data is only accessible to the Ciaooo Pizzeria team. We do not sell, rent, or share your data with third parties, except:

• Service providers who help us operate our website (e.g. hosting, web design by MOOD-D)
• Delivery platforms such as Uber Eats, when you place an order through their platform
• Legal authorities, if required by law

All third parties are required to handle your data in compliance with GDPR.

5. How Long We Keep Your Data

We retain your personal data only for as long as necessary:

• Catering enquiries: up to 12 months after your last contact
• Online orders: up to 5 years for accounting and legal purposes
• Technical/cookie data: as defined in our Cookie Policy below

6. Your Rights

Under the GDPR, you have the following rights regarding your personal data:

• Right of access – you can request a copy of your data
• Right to rectification – you can ask us to correct inaccurate data
• Right to erasure – you can ask us to delete your data
• Right to restriction – you can ask us to limit how we use your data
• Right to data portability – you can request your data in a portable format
• Right to object – you can object to certain types of processing
• Right to withdraw consent – at any time, without affecting prior processing

To exercise any of these rights, please contact us at: info@ciaooopizzeria.be

You also have the right to lodge a complaint with the Belgian Data Protection Authority: 🌐 www.dataprotectionauthority.be

7. Cookie Policy

Our website uses cookies to improve your browsing experience. Cookies are small text files stored on your device.

We use the following types of cookies:

• Essential cookies – necessary for the website to function properly
• Analytics cookies – to understand how visitors use our site (e.g. Google Analytics)
• Marketing cookies – to show relevant content on social media platforms (Facebook, Instagram, TikTok)

You can manage or disable cookies at any time through your browser settings. Please note that disabling certain cookies may affect the functionality of the website.

8. Security

We take appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse. Access to your data is restricted to authorized personnel only.

9. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. The most recent version will always be available on this page. We encourage you to review it periodically.

10. Contact

For any questions regarding this Privacy Policy, please contact us:

Ciaooo Pizzeria SPRL 199A Avenue du Diamant, 1030 Schaerbeek ✉️ info@ciaooopizzeria.be 📞 +32 2 310 06 20